Privacy Policy

Effective Date: 10 November 2025

Website: https://laundrybasket.africa/

Company: Laundry Basket Africa

Introduction

Laundry Basket Africa (“we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Protection of Personal Information Act (POPI Act), No. 4 of 2013 of South Africa.

By using our website and services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect and process the following personal information:

Website usage data: including IP address, browser type, operating system, and browsing behavior via cookies or analytics tools.

Personal details: your name, surname, email address, phone number, and delivery address.

Payment information: when applicable, for transactions (we do not store card details).

Service-related information: order history, preferences, and feedback.

How We Use Your Information

Your personal information is collected and used to:

Comply with legal and regulatory obligations.

Provide, manage, and deliver our laundry and dry-cleaning services.

Process payments and issue receipts.

Communicate with you regarding orders, queries, or updates.

Improve our services, customer experience, and website functionality.

Lawful Processing Under the POPI Act

In compliance with the POPI Act, your personal information will only be processed:

  • With your consent, or
  • When necessary for the performance of a contract, or
  • To comply with a legal obligation, or
  • When it is in our legitimate business interests and does not override your rights.

We take all reasonable steps to ensure that your personal data is accurate, up to date, and securely stored.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.
We may share your data only with:

  • Trusted third-party service providers (e.g., couriers or payment processors) assisting in service delivery.
  • Law enforcement or regulatory authorities if required by law.

All third parties are required to comply with confidentiality and data protection standards in line with the POPI Act.

Data Retention

Your personal data will be retained only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

Data Security

We implement appropriate physical, electronic, and managerial safeguards to protect your information against unauthorised access, loss, or misuse. However, please note that no online transmission or storage system is completely secure.

Your Rights Under the POPI Act

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of inaccurate information.
  • Withdraw consent for processing (where applicable).
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

Information Regulator Contact Details:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and gather analytics. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites and encourage users to read their respective privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised “Effective Date.”

Contact Us

For any questions or requests related to this Privacy Policy, please contact:
Laundry Basket Africa

Website Development Credit

This website was designed and developed by Iron Edge Design, a professional digital marketing agency.
www.ironedge.co.za

Developed By Iron Edge Design